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SCHEME OF WORK
Business Studies
Grade 10 2026
TERM II
School


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WK LSN STRAND SUB-STRAND LESSON LEARNING OUTCOMES LEARNING EXPERIENCES KEY INQUIRY QUESTIONS LEARNING RESOURCES ASSESSMENT METHODS REFLECTION
1-2

SCHOOL OPENING / REVISION OF END TERM ONE EXAM

2

OPENER EXAM

3 1
Business and Money Management
Budgeting in Business - Meaning of budgeting in business
Budgeting in Business - Importance of budgeting in business
By the end of the lesson, the learner should be able to:

- Define the terms budget and budgeting
- Explain the concept of budgeting in business context
- Create simple budgets for personal weekly expenses

- Brainstorm and present on the meaning of budgeting
- Analyse Alvin's weekly budget plan
- Discuss components of a basic budget
What is a budget and why do businesses need one?
- MASTER Business Studies Learner's Book pg. 30
- Sample budget plans
- Case study: Alvin's budget
- MASTER Business Studies Learner's Book pg. 31
- Case study: James's shop
- Budget templates
- Oral questions - Budget analysis - Written exercises
3 2
Business and Money Management
Budgeting in Business - Types of business budgets
Budgeting in Business - Steps in preparing a business budget
By the end of the lesson, the learner should be able to:

- Identify types of business budgets
- Explain the purpose of operating, sales, cash and capital budgets
- Relate different budget types to household financial planning

- Use digital devices or print media to search on types of business budgets
- Watch video clips on types of budgets
- Discuss characteristics and uses of each budget type
What is the difference between a cash budget and a capital budget?
- MASTER Business Studies Learner's Book pg. 33
- Digital devices
- Video clips
- MASTER Business Studies Learner's Book pg. 35
- Budget preparation guides
- Sample business data
- Video analysis - Oral questions - Written exercises
3 3
Business and Money Management
Budgeting in Business - Creating and presenting a business budget
By the end of the lesson, the learner should be able to:

- Prepare a simple business budget with all components
- Calculate expected profit from budget estimates
- Create a personal monthly budget for school expenses

- Create a business budget using provided data
- Calculate net profit from revenue and expenses
- Present business budget to class for peer review
How do you calculate the expected profit in a budget?

- MASTER Business Studies Learner's Book pg. 36
- Budget templates
- Calculators
- Budget preparation - Peer review - Oral presentation
3 4
Business and Money Management
Budgeting in Business - Monitoring and adjusting budgets
Budgeting in Business - Budgeting for emergency measures
By the end of the lesson, the learner should be able to:

- Explain the importance of monitoring budget performance
- Describe how to adjust budgets when circumstances change
- Review and adjust personal budgets based on actual spending

- Discuss how to track spending against budget
- Analyse scenarios requiring budget adjustments
- Practice making budget revisions
Why might a business need to change its budget during the year?
- MASTER Business Studies Learner's Book pg. 37
- Budget tracking sheets
- Case scenarios
- MASTER Business Studies Learner's Book pg. 38
- Case study materials
- Budget worksheets
- Scenario analysis - Written questions - Group discussion
3 5
Business and Money Management
Budgeting in Business - Planning for business contingencies
Banking - Meaning and importance of banking in an economy
By the end of the lesson, the learner should be able to:

- Identify potential emergencies that may affect a business
- Allocate budget percentages for emergency funds
- Prepare for unexpected events in personal financial planning

- Brainstorm potential business emergencies
- Discuss strategies for prioritising critical emergencies
- Present on contingency planning in business budgets
What percentage of a budget should be set aside for emergencies?
- MASTER Business Studies Learner's Book pg. 38
- Budget calculators
- Emergency planning guides
- MASTER Business Studies Learner's Book pg. 39
- Case study: Kithimani town
- Bank brochures
- Budget calculation - Oral presentation - Peer assessment
4 1
Business and Money Management
Banking - Types of accounts offered by banks
By the end of the lesson, the learner should be able to:

- Identify types of accounts offered by banks
- Describe features of savings, current, fixed deposit and joint accounts
- Choose appropriate bank accounts for different financial needs

- Search for information on types of accounts offered by banks
- Discuss characteristics and benefits of different account types
- Compare accounts using mind maps
Which type of bank account is best for a student?

- MASTER Business Studies Learner's Book pg. 42
- Mind maps on account types
- Bank account brochures
- Oral questions - Comparison chart - Written assignment
4 2
Business and Money Management
Banking - Ethical and unethical practices in banking
Banking - Trends in banking in Kenya
By the end of the lesson, the learner should be able to:

- Identify ethical and unethical practices in banking
- Analyse effects of unethical banking practices on customers
- Expect fair treatment and report suspicious practices when using banking services

- Share experiences on ethical and unethical practices in banking
- Watch video clips on ethical banking practices
- Discuss cases of banking fraud, hidden charges and discrimination
Why is it important for banks to be transparent with customers?
- MASTER Business Studies Learner's Book pg. 44
- Video clips
- Case study materials
- MASTER Business Studies Learner's Book pg. 46
- Digital devices
- Internet access
- Video analysis - Oral questions - Written reflection
4 3
Business and Money Management
Banking - Opening a junior savings bank account
Banking - Benefits of junior savings accounts
By the end of the lesson, the learner should be able to:

- Identify documents required to open a junior savings account
- Fill forms to open a junior savings bank account correctly
- Start saving early to build good financial habits for the future

- Discuss required documents and information for opening accounts
- Fill in junior savings account opening forms
- Explain benefits of opening a savings account
What documents do you need to open a junior savings bank account?
- MASTER Business Studies Learner's Book pg. 47
- Sample account opening forms
- Bank guidelines
- MASTER Business Studies Learner's Book pg. 48
- Charts on benefits of saving
- Testimonials from young savers
- Form filling exercise - Oral questions - Practical assessment
4 4
Business and Its Environment
Types of Business Ownership - Meaning of partnership
By the end of the lesson, the learner should be able to:

- Define the term partnership
- Identify features and types of partnerships
- Work collaboratively with others on group projects

- Discuss and present on the meaning of partnership
- Read case study on Sam and Wanjiku's hotel business
- Search for information on types of partnerships
What is a partnership business?

- MASTER Business Studies Learner's Book pg. 73
- Case study: Sam and Wanjiku's hotel
- Digital resources
- Case study analysis - Oral questions - Written exercises
4 5
Business and Its Environment
Types of Business Ownership - Formation of partnership
Types of Business Ownership - Management of partnership
By the end of the lesson, the learner should be able to:

- Describe the process of forming a partnership in Kenya
- Explain the contents of a partnership agreement
- Establish clear agreements when working with others

- Brainstorm the formation of partnership
- Search for information on partnership agreements
- Discuss contents like profit sharing ratio and partner roles
What should be included in a partnership agreement?
- MASTER Business Studies Learner's Book pg. 75
- Sample partnership agreements
- Internet access
- MASTER Business Studies Learner's Book pg. 76
- Management structure charts
- Reference materials
- Oral presentation - Written assignment - Group discussion
5 1
Business and Its Environment
Types of Business Ownership - Sources of finance for partnership
Types of Business Ownership - Advantages of partnership
By the end of the lesson, the learner should be able to:

- Identify sources of finance for partnership
- Explain how partners can raise capital for the business
- Pool resources with others for common goals

- Search for information on sources of finance for partnership
- Discuss partner contributions, bank loans and trade credit
- Present on financing options for partnerships
How do partnerships raise money compared to sole proprietorships?
- MASTER Business Studies Learner's Book pg. 77
- Finance source charts
- Digital devices
- MASTER Business Studies Learner's Book pg. 78
- Debate guidelines
- Reference materials
- Oral presentation - Written questions - Group discussion
5 2
Business and Its Environment
Types of Business Ownership - Disadvantages of partnership
By the end of the lesson, the learner should be able to:

- Explain the disadvantages of partnership
- Analyse challenges such as disagreements and shared profits
- Resolve conflicts amicably when working with others

- Search for information on disadvantages of partnership
- Discuss challenges like unlimited liability and dependence on partners
- Complete debate on partnership
What problems might arise when running a business with partners?

- MASTER Business Studies Learner's Book pg. 79
- Case studies on partnership disputes
- Debate materials
- Debate participation - Written questions - Peer assessment
5 3
Business and Its Environment
Types of Business Ownership - Meaning of cooperative society
Types of Business Ownership - Types of cooperative societies
By the end of the lesson, the learner should be able to:

- Define the term cooperative society
- Identify features of cooperative societies
- Join group activities that benefit all members

- Read case study on Sesco village tea farmers cooperative
- Discuss and present on the meaning of cooperative society
- Search for information on features of cooperatives
What is a cooperative society?
- MASTER Business Studies Learner's Book pg. 80
- Case study: Sesco village
- Digital resources
- MASTER Business Studies Learner's Book pg. 82
- Mind maps on cooperative types
- Reference materials
- Case study analysis - Oral questions - Written exercises
5 4
Business and Its Environment
Types of Business Ownership - Formation of cooperative societies
Types of Business Ownership - Management of cooperative societies
By the end of the lesson, the learner should be able to:

- Describe the process of forming a cooperative society
- Outline steps for registering a cooperative with relevant authorities
- Initiate group projects following proper procedures

- Brainstorm formation of cooperative societies
- Search for information on registration requirements
- Discuss constitution, by-laws and registration process
How is a cooperative society formed and registered?
- MASTER Business Studies Learner's Book pg. 84
- Sample cooperative constitutions
- Registration guidelines
- MASTER Business Studies Learner's Book pg. 85
- Management structure charts
- Digital resources
- Oral questions - Written exercises - Group discussion
5 5
Business and Its Environment
Types of Business Ownership - Sources of finance for cooperative societies
By the end of the lesson, the learner should be able to:

- Identify sources of finance for cooperative societies
- Explain how cooperatives raise funds through member contributions
- Contribute to group savings for common benefits

- Discuss sources of finance for cooperative societies
- Search for information on membership contributions and retained earnings
- Present on financing options for cooperatives
How do cooperative societies raise money for their operations?

- MASTER Business Studies Learner's Book pg. 86
- Finance source charts
- Reference materials
- Oral questions - Written assignment - Group presentation
6 1
Business and Its Environment
Types of Business Ownership - Advantages of cooperative societies
Types of Business Ownership - Disadvantages of cooperative societies
By the end of the lesson, the learner should be able to:

- Explain the advantages of cooperative societies
- Analyse benefits such as limited liability and democratic control
- Appreciate collective action for mutual benefit

- Brainstorm advantages of cooperative societies
- Search for information on benefits of cooperatives
- Debate supporting cooperative societies
Why do farmers often form cooperative societies?
- MASTER Business Studies Learner's Book pg. 87
- Debate guidelines
- Charts on advantages
- Case studies on cooperative challenges
- Debate materials
- Debate participation - Oral questions - Written exercises
6 2
Business and Its Environment
Types of Business Ownership - Role of sole proprietorship, partnerships and cooperatives in economy
Social Responsibility of Business - Need for social responsibility of a business
By the end of the lesson, the learner should be able to:

- Explain the roles of different business ownership types in the economy
- Analyse how these businesses contribute to job creation and development
- Support local businesses to strengthen the community economy

- Discuss roles of sole proprietorship, partnerships and cooperatives
- Present on job creation, wealth distribution and community development
- Create charts summarizing economic contributions
How do different types of businesses help Kenya's economy grow?
- MASTER Business Studies Learner's Book pg. 88
- Economic contribution charts
- Manila papers
- MASTER Business Studies Learner's Book pg. 90
- Case study: Bakeries comparison
- Digital resources
- Chart presentation - Oral questions - Written assignment
6 3
Business and Its Environment
Social Responsibility of Business - Social responsibility activities of a business
By the end of the lesson, the learner should be able to:

- Examine social responsibility activities of a business in the community
- Classify activities as environmental, charitable or employee-focused
- Participate in community service activities

- Search on social responsibility activities of businesses
- Analyse mind map on social responsibility activities
- Discuss environmental initiatives and community support
What social responsibility activities can businesses do in the community?

- MASTER Business Studies Learner's Book pg. 92
- Mind maps on CSR activities
- Pictures of CSR projects
- Oral presentation - Written assignment - Group discussion
6 4
Business and Its Environment
Social Responsibility of Business - How businesses support safe road use
Social Responsibility of Business - Challenges faced by businesses in social responsibility
By the end of the lesson, the learner should be able to:

- Explain how businesses can support safe road use in the community
- Describe business contributions to road safety awareness
- Practice road safety when travelling to and from school

- Discuss how businesses can support safe road use
- Create flashcards on business road safety initiatives
- Present on road safety awareness campaigns
How can businesses help reduce road accidents in the community?
- MASTER Business Studies Learner's Book pg. 94
- Flashcards
- Road safety materials
- MASTER Business Studies Learner's Book pg. 95
- Case study materials
- Digital resources
- Flashcard presentation - Oral questions - Written exercises
6 5
Business and Its Environment
Social Responsibility of Business - Designing and implementing social responsibility in school
Entrepreneurship - Meaning of entrepreneurship and entrepreneurial skills
By the end of the lesson, the learner should be able to:

- Design a social responsibility activity for the school
- Implement a simple CSR project with classmates
- Contribute positively to school and community welfare

- Carry out survey to identify needy learners
- Mobilize resources from local community
- Plan and implement social responsibility activity
How can you design a social responsibility project for your school?
- MASTER Business Studies Learner's Book pg. 97
- Survey questionnaires
- Planning templates
- MASTER Business Studies Learner's Book pg. 99
- Mind maps on entrepreneurial skills
- Digital resources
- Project planning - Peer assessment - Practical implementation
7 1
Business and Its Environment
Entrepreneurship - Importance of entrepreneurial skills for economic development
By the end of the lesson, the learner should be able to:

- Explain the importance of entrepreneurial skills for economic growth
- Analyse how skills like financial literacy and leadership drive development
- Apply problem-solving skills in daily activities

- Search for information on importance of entrepreneurial skills
- Discuss how skills contribute to job creation and innovation
- Present on entrepreneurial skills and economic development
How do entrepreneurial skills help the economy grow?

- MASTER Business Studies Learner's Book pg. 101
- Reference materials
- Charts on economic contribution
- Oral presentation - Written assignment - Group discussion
7 2
Business and Its Environment
Entrepreneurship - Types of entrepreneurs (Innovative and imitative)
Entrepreneurship - Types of entrepreneurs (Social, hustler and researcher)
By the end of the lesson, the learner should be able to:

- Identify types of entrepreneurs
- Distinguish between innovative and imitative entrepreneurs
- Appreciate different approaches to starting businesses

- Discuss and present on types of entrepreneurs
- Search for information on innovative and imitative entrepreneurs
- Analyse examples of each type
What is the difference between innovative and imitative entrepreneurs?
- MASTER Business Studies Learner's Book pg. 102
- Case studies of entrepreneurs
- Digital devices
- MASTER Business Studies Learner's Book pg. 103
- Entrepreneur profiles
- Matching worksheets
- Case study analysis - Oral questions - Written exercises
7 3
Business and Its Environment
Entrepreneurship - Evaluating business ideas and opportunities
Entrepreneurship - Factors to consider when evaluating business ideas
By the end of the lesson, the learner should be able to:

- Define business idea and business opportunity
- Distinguish between a business idea and a viable opportunity
- Evaluate personal ideas for potential business ventures

- Read and analyse case studies on business ideas
- Discuss Sarah's phone repair and Tom's tutoring businesses
- Share experiences on business ideas and opportunities
How do you know if a business idea is a good opportunity?
- MASTER Business Studies Learner's Book pg. 104
- Case studies: Sarah and Tom
- Evaluation templates
- MASTER Business Studies Learner's Book pg. 106
- Business idea evaluation sheets
- Digital resources
- Case study analysis - Oral questions - Written exercises
7 4
Business and Its Environment
Entrepreneurship - Importance of business incubation
By the end of the lesson, the learner should be able to:

- Define business incubation and business incubator
- Explain the importance of incubation for business growth
- Seek mentorship and support when starting new projects

- Search for information on business incubation
- Discuss services provided by business incubators
- Present on importance of incubation
What support do business incubators provide to new entrepreneurs?

- MASTER Business Studies Learner's Book pg. 107
- Information on incubation centres
- Digital devices
- Oral questions - Written exercises - Group discussion
7 5
Business and Its Environment
Entrepreneurship - Activities at business incubation centres
Entrepreneurship - Identifying opportunities and starting a business in school
By the end of the lesson, the learner should be able to:

- Identify activities that take place at business incubation centres
- Describe mentorship, training and networking opportunities
- Utilize available support systems for personal development

- Visit a business incubation centre physically or virtually
- Listen to resource person on business incubation
- Discuss activities at incubation centres
What activities take place at a business incubation centre?
- MASTER Business Studies Learner's Book pg. 108
- Virtual tour resources
- Resource person
- MASTER Business Studies Learner's Book pg. 109
- Opportunity identification templates
- School environment
- Field visit report - Oral presentation - Written questions
8 1
Business and Its Environment
Entrepreneurship - Planning and launching a school business
Entrepreneurship - Conducting self-entrepreneurial assessment
By the end of the lesson, the learner should be able to:

- Create a simple business plan for a school-based business
- Launch a small business venture in school
- Persevere through challenges when starting new ventures

- Select the best business idea for school
- Make a simple business plan with name, target and pricing
- Launch and operate the business
How do you create a simple business plan?
- MASTER Business Studies Learner's Book pg. 110
- Business plan templates
- Start-up materials
- MASTER Business Studies Learner's Book pg. 111
- Self-assessment worksheets
- Rating scales
- Business plan assessment - Practical implementation - Peer review
8 2
Business and Its Environment
Entrepreneurship - Compiling business ideas and determining suitability
By the end of the lesson, the learner should be able to:

- Compile a list of business ideas
- Determine suitability of business ideas as opportunities
- Make informed decisions about viable business ventures

- Compile a list of business ideas from brainstorming
- Rate each idea based on suitability factors
- Choose the top business idea for further development
How do you determine if a business idea is suitable for you?

- MASTER Business Studies Learner's Book pg. 112
- Business idea compilation sheets
- Rating templates
- Compilation exercise - Oral presentation - Written assignment
8-9

MIDTERM EXAM

9-10

MID TERM BREAK

10 2
Business and Its Environment
Production - Meaning and importance of production in an economy
Production - Benefits of production to the economy
By the end of the lesson, the learner should be able to:

- Define the term production
- Explain the importance of production in an economy
- Appreciate goods produced locally for daily use

- Brainstorm and present on the meaning of production
- Study pictures showing transformation of raw materials
- Discuss importance of production for economic growth
Why is production important for a country's economy?
- MASTER Business Studies Learner's Book pg. 113
- Pictures of production processes
- Charts on production importance
- MASTER Business Studies Learner's Book pg. 115
- Economic charts
- Digital resources
- Oral questions - Written exercises - Group discussion
10 3
Business and Its Environment
Production - Factors of production (Land and labour)
Production - Factors of production (Capital and entrepreneurship)
By the end of the lesson, the learner should be able to:

- Define factors of production
- Explain land and labour as factors of production
- Value natural resources and human effort in creating goods

- Discuss and present on factors of production
- Search for information on land and labour
- Watch video on factors of production
What natural resources and human skills are needed to produce goods?
- MASTER Business Studies Learner's Book pg. 116
- Video clips
- Pictures of land and labour
- MASTER Business Studies Learner's Book pg. 118
- Pictures of capital goods
- Reference materials
- Video analysis - Oral questions - Written exercises
10 4
Business and Its Environment
Production - Types of costs in a production unit (Fixed and variable costs)
By the end of the lesson, the learner should be able to:

- Define fixed costs and variable costs
- Distinguish between fixed and variable costs in production
- Identify fixed and variable costs in household expenses

- Search for information on types of costs in production
- Discuss fixed costs like rent and variable costs like raw materials
- Classify costs from given scenarios
What is the difference between fixed costs and variable costs?

- MASTER Business Studies Learner's Book pg. 119
- Cost classification charts
- Case scenarios
- Classification exercise - Oral questions - Written assignment
10 5
Business and Its Environment
Production - Types of costs (Total, marginal and average costs)
Production - Computing types of costs in production
By the end of the lesson, the learner should be able to:

- Define total cost, marginal cost and average cost
- Calculate different types of costs in production
- Apply cost calculations when planning personal projects

- Search for information on total, marginal and average costs
- Compute types of costs using given data
- Discuss cost calculations for a chair factory
How do you calculate the total cost of production?
- MASTER Business Studies Learner's Book pg. 120
- Calculators
- Cost calculation worksheets
- MASTER Business Studies Learner's Book pg. 122
- Practice exercises
- Calculators
- Calculation exercises - Written questions - Peer assessment
11 1
Business and Its Environment
Production - Division of labour and specialisation
Production - Advantages and disadvantages of division of labour and specialisation
By the end of the lesson, the learner should be able to:

- Define division of labour and specialisation
- Distinguish between division of labour and specialisation
- Specialize in tasks where personal strengths lie

- Search for information on division of labour and specialisation
- Discuss meanings and differences
- Analyse Bilha's presentation on advantages and disadvantages
What is the difference between division of labour and specialisation?
- MASTER Business Studies Learner's Book pg. 124
- Comparison charts
- Digital resources
- MASTER Business Studies Learner's Book pg. 126
- Debate guidelines
- Chart materials
- Oral questions - Written exercises - Group discussion
11 2
Business and Its Environment
Production - Roles and responsibilities of a producer to consumer
By the end of the lesson, the learner should be able to:

- Explain the roles of a producer to consumers
- Describe responsibilities of producers in ensuring quality and safety
- Expect quality products and honest information from businesses

- Read and analyse case study on Chap Chap Posho Mill
- Role play functions of producer to consumer
- Discuss roles like creating goods, ensuring quality and setting prices
What responsibilities do producers have towards their customers?

- MASTER Business Studies Learner's Book pg. 128
- Case study: Chap Chap Posho Mill
- Role play props
- Case study analysis - Role play observation - Written questions
11 3
Business and Its Environment
Production - Designing an appropriate label for a product
Production - Creating product labels with required information
By the end of the lesson, the learner should be able to:

- Explain the functions of product labelling
- Design an appropriate label for a product
- Read product labels to make informed purchasing decisions

- Discuss functions of labelling (identification, information, safety)
- Use available resources to design a product label
- Present designed labels to class
What information should be included on a product label?
- MASTER Business Studies Learner's Book pg. 131
- Sample product labels
- Design materials
- MASTER Business Studies Learner's Book pg. 133
- Label templates
- Marking pens and materials
- Label design exercise - Oral presentation - Peer assessment
11 4
Business and Its Environment
Consumer Satisfaction - Meaning and importance of consumer satisfaction
Consumer Satisfaction - Benefits of consumer satisfaction to businesses
By the end of the lesson, the learner should be able to:

- Define consumer satisfaction
- Explain the importance of consumer satisfaction in business
- Provide feedback to businesses about products and services

- Discuss and present on the meaning of consumer satisfaction
- Search for importance of consumer satisfaction
- Analyse picture of satisfied customer
Why is customer satisfaction important for a business?
- MASTER Business Studies Learner's Book pg. 137
- Pictures of customer interactions
- Digital resources
- MASTER Business Studies Learner's Book pg. 139
- Case studies
- Charts on customer benefits
- Oral questions - Written exercises - Group discussion
11 5
Business and Its Environment
Consumer Satisfaction - Terms and conditions for supply of goods and services
By the end of the lesson, the learner should be able to:

- Define terms and conditions in supply of goods
- Identify terms and conditions such as payment terms and warranties
- Read terms and conditions before making purchases

- Search for information on terms and conditions
- Study invoice and warranty images
- Discuss payment terms, delivery, returns and guarantees
What terms and conditions should you check before buying a product?

- MASTER Business Studies Learner's Book pg. 140
- Sample invoices and warranties
- Digital resources
- Oral questions - Written exercises - Document analysis
12 1
Business and Its Environment
Consumer Satisfaction - Understanding warranties, refunds and consumer rights
Consumer Satisfaction - Remedies for consumer satisfaction
By the end of the lesson, the learner should be able to:

- Explain warranties, refunds and consumer responsibilities
- Analyse different terms and conditions in business transactions
- Assert consumer rights when products are faulty

- Watch video clips on terms and conditions
- Discuss warranties, refunds and limitation of liability
- Present on consumer rights and responsibilities
What should you do if a product you bought is faulty?
- MASTER Business Studies Learner's Book pg. 142
- Video clips
- Consumer rights materials
- MASTER Business Studies Learner's Book pg. 143
- Case study: Jane's laptop
- Role play props
- Video analysis - Oral presentation - Written questions
12 2
Business and Its Environment
Consumer Satisfaction - Proactive and reactive strategies for customer satisfaction
Consumer Satisfaction - Carrying out customer satisfaction survey
By the end of the lesson, the learner should be able to:

- Explain proactive strategies for preventing customer dissatisfaction
- Describe reactive strategies for solving customer problems
- Communicate concerns politely when products disappoint

- Search for information on proactive and reactive remedies
- Discuss offering quality, training staff and solving issues quickly
- Present on strategies for customer satisfaction
How can businesses prevent customer complaints?
- MASTER Business Studies Learner's Book pg. 145
- Strategy charts
- Reference materials
- MASTER Business Studies Learner's Book pg. 147
- Survey questionnaires
- Data analysis templates
- Oral presentation - Written questions - Group discussion
12 3
Government and Global Influence in Business
Public Finance - Meaning and components of public finance
Public Finance - Importance of public finance
Public Finance - Sources of public finance
By the end of the lesson, the learner should be able to:

- Define the term public finance
- Identify the components of public finance
- Relate public finance to government services like healthcare and education

- Brainstorm the meaning of public finance
- Search from the internet or relevant textbooks for information on components of public finance
- Discuss findings with group members
What is the role of taxation in economic development?
- Master Business Studies pg. 150
- Digital resources
- Internet access
- Master Business Studies pg. 151
- Charts
- Master Business Studies pg. 153
- Mind maps
- Oral questions - Observation
12 4
Government and Global Influence in Business
Public Finance - Meaning and importance of taxation
Public Finance - Principles of taxation
Public Finance - Requirements for tax compliance in Kenya
Public Finance - Tax exemption in Kenya
By the end of the lesson, the learner should be able to:

- Define the term taxation
- Explain the importance of taxation in Kenya
- Relate taxation to public services like roads and security in the community

- Brainstorm and present on the meaning and importance of taxation
- Search from the internet or relevant textbooks for the importance of taxation
- Discuss findings with classmates
What is the role of taxation in economic development?
- Master Business Studies pg. 154
- Digital resources
- Flash cards
- Master Business Studies pg. 155
- Reference books
- Master Business Studies pg. 157
- KRA posters
- iTax portal images
- Master Business Studies pg. 159
- Oral questions - Written assignments
12 5
Government and Global Influence in Business
Public Finance - Types of custom duties in Kenya
Public Finance - Trends and ethical issues in taxation
By the end of the lesson, the learner should be able to:

- Define custom duties
- Analyse types of custom duties in Kenya
- Connect custom duties to prices of imported goods in local shops

- Search from the internet or relevant textbooks for information on types of custom duties
- Listen to a resource person on types of custom duties, tax compliance and exemption
- Discuss findings with group members
What is the role of taxation in economic development?
- Master Business Studies pg. 161
- Digital resources
- Resource person
- Master Business Studies pg. 162
- Case study extracts
- Oral questions - Written assignments
13-14

END TERM EXAM

14

SCHOOL CLOSING


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