Business and Money Management

Business Goals - Aligning and presenting business goals
Budgeting in Business - Meaning of budgeting in business

By the end of the lesson, the learner should be able to:

- Create goal alignment charts linking short-term to long-term goals
- Present formulated business goals with justification
- Break down long-term personal ambitions into achievable short-term targets

- Analyse how business short-term goals lead to long-term vision
- Create goal alignment charts on manila papers
- Present and evaluate formulated goals

Why should short-term goals be aligned with long-term business vision?

- MASTER Business Studies Learner's Book pg. 29
- Goal alignment charts
- Manila papers
- MASTER Business Studies Learner's Book pg. 30
- Sample budget plans
- Case study: Alvin's budget

- Chart presentation - Written assignment - Self-assessment

Business and Money Management

Budgeting in Business - Importance of budgeting in business

By the end of the lesson, the learner should be able to:

- Explain the importance of budgeting in business
- Analyse how budgets help manage cash flow and control expenses
- Track personal spending to avoid wastage

- Read and analyse case study on James's shop
- Discuss how budgeting supports decision making and financial stability
- Present on benefits of budgeting

How does budgeting help a business manage its money effectively?

- MASTER Business Studies Learner's Book pg. 31
- Case study: James's shop
- Budget templates

- Case study analysis - Oral presentation - Written questions

Business and Money Management

Budgeting in Business - Types of business budgets
Budgeting in Business - Steps in preparing a business budget

By the end of the lesson, the learner should be able to:

- Identify types of business budgets
- Explain the purpose of operating, sales, cash and capital budgets
- Relate different budget types to household financial planning

- Use digital devices or print media to search on types of business budgets
- Watch video clips on types of budgets
- Discuss characteristics and uses of each budget type

What is the difference between a cash budget and a capital budget?

- MASTER Business Studies Learner's Book pg. 33
- Digital devices
- Video clips
- MASTER Business Studies Learner's Book pg. 35
- Budget preparation guides
- Sample business data

- Video analysis - Oral questions - Written exercises

Business and Money Management

Budgeting in Business - Creating and presenting a business budget

By the end of the lesson, the learner should be able to:

- Prepare a simple business budget with all components
- Calculate expected profit from budget estimates
- Create a personal monthly budget for school expenses

- Create a business budget using provided data
- Calculate net profit from revenue and expenses
- Present business budget to class for peer review

How do you calculate the expected profit in a budget?

- MASTER Business Studies Learner's Book pg. 36
- Budget templates
- Calculators

- Budget preparation - Peer review - Oral presentation

Business and Money Management

Budgeting in Business - Monitoring and adjusting budgets
Budgeting in Business - Budgeting for emergency measures

By the end of the lesson, the learner should be able to:

- Explain the importance of monitoring budget performance
- Describe how to adjust budgets when circumstances change
- Review and adjust personal budgets based on actual spending

- Discuss how to track spending against budget
- Analyse scenarios requiring budget adjustments
- Practice making budget revisions

Why might a business need to change its budget during the year?

- MASTER Business Studies Learner's Book pg. 37
- Budget tracking sheets
- Case scenarios
- MASTER Business Studies Learner's Book pg. 38
- Case study materials
- Budget worksheets

- Scenario analysis - Written questions - Group discussion

Business and Money Management

Budgeting in Business - Planning for business contingencies
Banking - Meaning and importance of banking in an economy

By the end of the lesson, the learner should be able to:

- Identify potential emergencies that may affect a business
- Allocate budget percentages for emergency funds
- Prepare for unexpected events in personal financial planning

- Brainstorm potential business emergencies
- Discuss strategies for prioritising critical emergencies
- Present on contingency planning in business budgets

What percentage of a budget should be set aside for emergencies?

- MASTER Business Studies Learner's Book pg. 38
- Budget calculators
- Emergency planning guides
- MASTER Business Studies Learner's Book pg. 39
- Case study: Kithimani town
- Bank brochures

- Budget calculation - Oral presentation - Peer assessment

Business and Money Management

Banking - Types of accounts offered by banks

By the end of the lesson, the learner should be able to:

- Identify types of accounts offered by banks
- Describe features of savings, current, fixed deposit and joint accounts
- Choose appropriate bank accounts for different financial needs

- Search for information on types of accounts offered by banks
- Discuss characteristics and benefits of different account types
- Compare accounts using mind maps

Which type of bank account is best for a student?

- MASTER Business Studies Learner's Book pg. 42
- Mind maps on account types
- Bank account brochures

- Oral questions - Comparison chart - Written assignment

Business and Money Management

Banking - Ethical and unethical practices in banking
Banking - Trends in banking in Kenya

By the end of the lesson, the learner should be able to:

- Identify ethical and unethical practices in banking
- Analyse effects of unethical banking practices on customers
- Expect fair treatment and report suspicious practices when using banking services

- Share experiences on ethical and unethical practices in banking
- Watch video clips on ethical banking practices
- Discuss cases of banking fraud, hidden charges and discrimination

Why is it important for banks to be transparent with customers?

- MASTER Business Studies Learner's Book pg. 44
- Video clips
- Case study materials
- MASTER Business Studies Learner's Book pg. 46
- Digital devices
- Internet access

- Video analysis - Oral questions - Written reflection

Business and Money Management

Banking - Opening a junior savings bank account

By the end of the lesson, the learner should be able to:

- Identify documents required to open a junior savings account
- Fill forms to open a junior savings bank account correctly
- Start saving early to build good financial habits for the future

- Discuss required documents and information for opening accounts
- Fill in junior savings account opening forms
- Explain benefits of opening a savings account

What documents do you need to open a junior savings bank account?

- MASTER Business Studies Learner's Book pg. 47
- Sample account opening forms
- Bank guidelines

- Form filling exercise - Oral questions - Practical assessment

Business and Money Management
Business and Its Environment

Banking - Benefits of junior savings accounts
Types of Business Ownership - Meaning of partnership

By the end of the lesson, the learner should be able to:

- Explain benefits of opening a junior savings account
- Describe how savings accounts encourage financial discipline
- Develop responsible money management habits from a young age

- Discuss benefits of junior savings accounts
- Share experiences on saving habits
- Present on how early saving promotes financial independence

How does having a savings account help young people manage money?

- MASTER Business Studies Learner's Book pg. 48
- Charts on benefits of saving
- Testimonials from young savers
- MASTER Business Studies Learner's Book pg. 73
- Case study: Sam and Wanjiku's hotel
- Digital resources

- Oral presentation - Group discussion - Written reflection

Business and Its Environment

Types of Business Ownership - Formation of partnership

By the end of the lesson, the learner should be able to:

- Describe the process of forming a partnership in Kenya
- Explain the contents of a partnership agreement
- Establish clear agreements when working with others

- Brainstorm the formation of partnership
- Search for information on partnership agreements
- Discuss contents like profit sharing ratio and partner roles

What should be included in a partnership agreement?

- MASTER Business Studies Learner's Book pg. 75
- Sample partnership agreements
- Internet access

- Oral presentation - Written assignment - Group discussion

Business and Its Environment

Types of Business Ownership - Management of partnership
Types of Business Ownership - Sources of finance for partnership

By the end of the lesson, the learner should be able to:

- Explain how partnerships are managed
- Describe partner roles and decision-making processes
- Share responsibilities fairly when working in teams

- Search for information on management of partnerships
- Discuss how partners share responsibilities
- Present on partnership management structures

How do partners share responsibilities in managing a business?

- MASTER Business Studies Learner's Book pg. 76
- Management structure charts
- Reference materials
- MASTER Business Studies Learner's Book pg. 77
- Finance source charts
- Digital devices

- Oral questions - Written exercises - Peer assessment

Business and Its Environment

Types of Business Ownership - Advantages of partnership

By the end of the lesson, the learner should be able to:

- Explain the advantages of partnership
- Analyse benefits such as shared responsibility and combined skills
- Value teamwork and collaboration in achieving goals

- Brainstorm advantages of partnership
- Search for information on benefits of partnership
- Debate supporting partnership as a business form

What are the benefits of starting a business with partners?

- MASTER Business Studies Learner's Book pg. 78
- Debate guidelines
- Reference materials

- Debate participation - Oral questions - Written assignment

Business and Its Environment

Types of Business Ownership - Disadvantages of partnership
Types of Business Ownership - Meaning of cooperative society

By the end of the lesson, the learner should be able to:

- Explain the disadvantages of partnership
- Analyse challenges such as disagreements and shared profits
- Resolve conflicts amicably when working with others

- Search for information on disadvantages of partnership
- Discuss challenges like unlimited liability and dependence on partners
- Complete debate on partnership

What problems might arise when running a business with partners?

- MASTER Business Studies Learner's Book pg. 79
- Case studies on partnership disputes
- Debate materials
- MASTER Business Studies Learner's Book pg. 80
- Case study: Sesco village
- Digital resources

- Debate participation - Written questions - Peer assessment

Business and Its Environment

Types of Business Ownership - Types of cooperative societies

By the end of the lesson, the learner should be able to:

- Identify types of cooperative societies in Kenya
- Classify cooperatives as SACCOs, producer, consumer or housing cooperatives
- Consider joining savings groups for financial benefits

- Analyse mind map on types of cooperative societies
- Search for information on different types of cooperatives
- Discuss examples of each type in Kenya

What types of cooperative societies exist in Kenya?

- MASTER Business Studies Learner's Book pg. 82
- Mind maps on cooperative types
- Reference materials

- Classification exercise - Oral presentation - Written assignment

Business and Its Environment

Types of Business Ownership - Formation of cooperative societies
Types of Business Ownership - Management of cooperative societies

By the end of the lesson, the learner should be able to:

- Describe the process of forming a cooperative society
- Outline steps for registering a cooperative with relevant authorities
- Initiate group projects following proper procedures

- Brainstorm formation of cooperative societies
- Search for information on registration requirements
- Discuss constitution, by-laws and registration process

How is a cooperative society formed and registered?

- MASTER Business Studies Learner's Book pg. 84
- Sample cooperative constitutions
- Registration guidelines
- MASTER Business Studies Learner's Book pg. 85
- Management structure charts
- Digital resources

- Oral questions - Written exercises - Group discussion

Business and Its Environment

Types of Business Ownership - Sources of finance for cooperative societies
Types of Business Ownership - Advantages of cooperative societies

By the end of the lesson, the learner should be able to:

- Identify sources of finance for cooperative societies
- Explain how cooperatives raise funds through member contributions
- Contribute to group savings for common benefits

- Discuss sources of finance for cooperative societies
- Search for information on membership contributions and retained earnings
- Present on financing options for cooperatives

How do cooperative societies raise money for their operations?

- MASTER Business Studies Learner's Book pg. 86
- Finance source charts
- Reference materials
- MASTER Business Studies Learner's Book pg. 87
- Debate guidelines
- Charts on advantages

- Oral questions - Written assignment - Group presentation

Business and Its Environment

Types of Business Ownership - Disadvantages of cooperative societies

By the end of the lesson, the learner should be able to:

- Explain the disadvantages of cooperative societies
- Analyse challenges such as slow decision making and limited capital
- Address challenges in group activities constructively

- Search for information on disadvantages of cooperative societies
- Discuss challenges like inefficient management and member conflicts
- Complete debate on cooperative societies

What challenges do cooperative societies face?

- MASTER Business Studies Learner's Book pg. 87
- Case studies on cooperative challenges
- Debate materials

- Debate participation - Written questions - Peer assessment

Business and Its Environment

Types of Business Ownership - Role of sole proprietorship, partnerships and cooperatives in economy
Social Responsibility of Business - Need for social responsibility of a business

By the end of the lesson, the learner should be able to:

- Explain the roles of different business ownership types in the economy
- Analyse how these businesses contribute to job creation and development
- Support local businesses to strengthen the community economy

- Discuss roles of sole proprietorship, partnerships and cooperatives
- Present on job creation, wealth distribution and community development
- Create charts summarizing economic contributions

How do different types of businesses help Kenya's economy grow?

- MASTER Business Studies Learner's Book pg. 88
- Economic contribution charts
- Manila papers
- MASTER Business Studies Learner's Book pg. 90
- Case study: Bakeries comparison
- Digital resources

- Chart presentation - Oral questions - Written assignment

Business and Its Environment

Social Responsibility of Business - Social responsibility activities of a business

By the end of the lesson, the learner should be able to:

- Examine social responsibility activities of a business in the community
- Classify activities as environmental, charitable or employee-focused
- Participate in community service activities

- Search on social responsibility activities of businesses
- Analyse mind map on social responsibility activities
- Discuss environmental initiatives and community support

What social responsibility activities can businesses do in the community?

- MASTER Business Studies Learner's Book pg. 92
- Mind maps on CSR activities
- Pictures of CSR projects

- Oral presentation - Written assignment - Group discussion

Business and Its Environment

Social Responsibility of Business - How businesses support safe road use
Social Responsibility of Business - Challenges faced by businesses in social responsibility

By the end of the lesson, the learner should be able to:

- Explain how businesses can support safe road use in the community
- Describe business contributions to road safety awareness
- Practice road safety when travelling to and from school

- Discuss how businesses can support safe road use
- Create flashcards on business road safety initiatives
- Present on road safety awareness campaigns

How can businesses help reduce road accidents in the community?

- MASTER Business Studies Learner's Book pg. 94
- Flashcards
- Road safety materials
- MASTER Business Studies Learner's Book pg. 95
- Case study materials
- Digital resources

- Flashcard presentation - Oral questions - Written exercises

Business and Its Environment

Social Responsibility of Business - Designing and implementing social responsibility in school

By the end of the lesson, the learner should be able to:

- Design a social responsibility activity for the school
- Implement a simple CSR project with classmates
- Contribute positively to school and community welfare

- Carry out survey to identify needy learners
- Mobilize resources from local community
- Plan and implement social responsibility activity

How can you design a social responsibility project for your school?

- MASTER Business Studies Learner's Book pg. 97
- Survey questionnaires
- Planning templates

- Project planning - Peer assessment - Practical implementation

Business and Its Environment

Entrepreneurship - Meaning of entrepreneurship and entrepreneurial skills
Entrepreneurship - Importance of entrepreneurial skills for economic development

By the end of the lesson, the learner should be able to:

- Define entrepreneur and entrepreneurship
- Identify entrepreneurial skills needed for economic growth
- Develop creative thinking in solving everyday problems

- Brainstorm and present on entrepreneurial skills
- Analyse mind map on essential skills
- Discuss innovation, creativity and risk management

What skills do you need to become a successful entrepreneur?

- MASTER Business Studies Learner's Book pg. 99
- Mind maps on entrepreneurial skills
- Digital resources
- MASTER Business Studies Learner's Book pg. 101
- Reference materials
- Charts on economic contribution

- Oral questions - Written exercises - Self-assessment

Business and Its Environment

Entrepreneurship - Types of entrepreneurs (Innovative and imitative)

By the end of the lesson, the learner should be able to:

- Identify types of entrepreneurs
- Distinguish between innovative and imitative entrepreneurs
- Appreciate different approaches to starting businesses

- Discuss and present on types of entrepreneurs
- Search for information on innovative and imitative entrepreneurs
- Analyse examples of each type

What is the difference between innovative and imitative entrepreneurs?

- MASTER Business Studies Learner's Book pg. 102
- Case studies of entrepreneurs
- Digital devices

- Case study analysis - Oral questions - Written exercises

Business and Its Environment

Entrepreneurship - Types of entrepreneurs (Social, hustler and researcher)
Entrepreneurship - Evaluating business ideas and opportunities

By the end of the lesson, the learner should be able to:

- Explain social, hustler and researcher entrepreneurs
- Match entrepreneur descriptions to their types
- Identify personal entrepreneurial tendencies

- Search for information on social and other entrepreneur types
- Discuss characteristics of each type
- Complete matching exercise on entrepreneur types

What motivates a social entrepreneur compared to other types?

- MASTER Business Studies Learner's Book pg. 103
- Entrepreneur profiles
- Matching worksheets
- MASTER Business Studies Learner's Book pg. 104
- Case studies: Sarah and Tom
- Evaluation templates

- Matching exercise - Oral presentation - Written assignment

Business and Its Environment

Entrepreneurship - Factors to consider when evaluating business ideas

By the end of the lesson, the learner should be able to:

- Identify factors to consider when evaluating business ideas
- Analyse market demand, competition and resource requirements
- Assess personal skills before starting ventures

- Share experiences on business ideas for start-ups
- Discuss factors like demand, skills and resources
- Evaluate sample business ideas

What factors should you consider before starting a business?

- MASTER Business Studies Learner's Book pg. 106
- Business idea evaluation sheets
- Digital resources

- Oral presentation - Written assignment - Peer assessment

Business and Its Environment

Entrepreneurship - Importance of business incubation
Entrepreneurship - Activities at business incubation centres

By the end of the lesson, the learner should be able to:

- Define business incubation and business incubator
- Explain the importance of incubation for business growth
- Seek mentorship and support when starting new projects

- Search for information on business incubation
- Discuss services provided by business incubators
- Present on importance of incubation

What support do business incubators provide to new entrepreneurs?

- MASTER Business Studies Learner's Book pg. 107
- Information on incubation centres
- Digital devices
- MASTER Business Studies Learner's Book pg. 108
- Virtual tour resources
- Resource person

- Oral questions - Written exercises - Group discussion

Business and Its Environment

Entrepreneurship - Identifying opportunities and starting a business in school
Entrepreneurship - Planning and launching a school business

By the end of the lesson, the learner should be able to:

- Identify business opportunities within the school environment
- Outline steps for starting a business
- Take initiative in identifying opportunities around

- Identify problems or needs at school that can be business opportunities
- Brainstorm business ideas to solve identified problems
- Evaluate ideas considering demand and resources

What business opportunities exist in your school?

- MASTER Business Studies Learner's Book pg. 109
- Opportunity identification templates
- School environment
- MASTER Business Studies Learner's Book pg. 110
- Business plan templates
- Start-up materials

- Oral questions - Written assignment - Brainstorming session

Business and Its Environment

Entrepreneurship - Conducting self-entrepreneurial assessment

By the end of the lesson, the learner should be able to:

- Conduct self-entrepreneurial assessment on personal qualities
- Identify personal strengths and weaknesses as an entrepreneur
- Work on improving weak areas for personal growth

- Think about personal qualities important for entrepreneurs
- Rate yourself on entrepreneurial qualities
- Identify strengths and areas for improvement

What are your strengths and weaknesses as a potential entrepreneur?

- MASTER Business Studies Learner's Book pg. 111
- Self-assessment worksheets
- Rating scales

- Self-assessment exercise - Written reflection - Peer discussion

Business and Its Environment

Entrepreneurship - Compiling business ideas and determining suitability
Production - Meaning and importance of production in an economy

By the end of the lesson, the learner should be able to:

- Compile a list of business ideas
- Determine suitability of business ideas as opportunities
- Make informed decisions about viable business ventures

- Compile a list of business ideas from brainstorming
- Rate each idea based on suitability factors
- Choose the top business idea for further development

How do you determine if a business idea is suitable for you?

- MASTER Business Studies Learner's Book pg. 112
- Business idea compilation sheets
- Rating templates
- MASTER Business Studies Learner's Book pg. 113
- Pictures of production processes
- Charts on production importance

- Compilation exercise - Oral presentation - Written assignment

Business and Its Environment

Production - Benefits of production to the economy

By the end of the lesson, the learner should be able to:

- Analyse the benefits of production to the economy
- Explain how production creates jobs and supports trade
- Support locally produced goods to boost the economy

- Search for information on importance of production
- Discuss job creation, wealth and improved living standards
- Present on production and economic development

How does production contribute to job creation?

- MASTER Business Studies Learner's Book pg. 115
- Economic charts
- Digital resources

- Oral presentation - Written assignment - Peer assessment

Business and Its Environment

Production - Factors of production (Land and labour)
Production - Factors of production (Capital and entrepreneurship)

By the end of the lesson, the learner should be able to:

- Define factors of production
- Explain land and labour as factors of production
- Value natural resources and human effort in creating goods

- Discuss and present on factors of production
- Search for information on land and labour
- Watch video on factors of production

What natural resources and human skills are needed to produce goods?

- MASTER Business Studies Learner's Book pg. 116
- Video clips
- Pictures of land and labour
- MASTER Business Studies Learner's Book pg. 118
- Pictures of capital goods
- Reference materials

- Video analysis - Oral questions - Written exercises

Business and Its Environment

Production - Types of costs in a production unit (Fixed and variable costs)

By the end of the lesson, the learner should be able to:

- Define fixed costs and variable costs
- Distinguish between fixed and variable costs in production
- Identify fixed and variable costs in household expenses

- Search for information on types of costs in production
- Discuss fixed costs like rent and variable costs like raw materials
- Classify costs from given scenarios

What is the difference between fixed costs and variable costs?

- MASTER Business Studies Learner's Book pg. 119
- Cost classification charts
- Case scenarios

- Classification exercise - Oral questions - Written assignment

Business and Its Environment

Production - Types of costs (Total, marginal and average costs)
Production - Computing types of costs in production

By the end of the lesson, the learner should be able to:

- Define total cost, marginal cost and average cost
- Calculate different types of costs in production
- Apply cost calculations when planning personal projects

- Search for information on total, marginal and average costs
- Compute types of costs using given data
- Discuss cost calculations for a chair factory

How do you calculate the total cost of production?

- MASTER Business Studies Learner's Book pg. 120
- Calculators
- Cost calculation worksheets
- MASTER Business Studies Learner's Book pg. 122
- Practice exercises
- Calculators

- Calculation exercises - Written questions - Peer assessment

Business and Its Environment

Production - Division of labour and specialisation

By the end of the lesson, the learner should be able to:

- Define division of labour and specialisation
- Distinguish between division of labour and specialisation
- Specialize in tasks where personal strengths lie

- Search for information on division of labour and specialisation
- Discuss meanings and differences
- Analyse Bilha's presentation on advantages and disadvantages

What is the difference between division of labour and specialisation?

- MASTER Business Studies Learner's Book pg. 124
- Comparison charts
- Digital resources

- Oral questions - Written exercises - Group discussion

Business and Its Environment

Production - Advantages and disadvantages of division of labour and specialisation
Production - Roles and responsibilities of a producer to consumer

By the end of the lesson, the learner should be able to:

- Explain advantages of division of labour and specialisation
- Analyse disadvantages of division of labour and specialisation
- Balance specialization with learning new skills

- Search for advantages and disadvantages of division of labour
- Debate on division of labour and specialisation
- Create charts showing advantages and disadvantages

What are the benefits and drawbacks of workers specializing in one task?

- MASTER Business Studies Learner's Book pg. 126
- Debate guidelines
- Chart materials
- MASTER Business Studies Learner's Book pg. 128
- Case study: Chap Chap Posho Mill
- Role play props

- Debate participation - Chart presentation - Written assignment

Business and Its Environment

Production - Designing an appropriate label for a product

By the end of the lesson, the learner should be able to:

- Explain the functions of product labelling
- Design an appropriate label for a product
- Read product labels to make informed purchasing decisions

- Discuss functions of labelling (identification, information, safety)
- Use available resources to design a product label
- Present designed labels to class

What information should be included on a product label?

- MASTER Business Studies Learner's Book pg. 131
- Sample product labels
- Design materials

- Label design exercise - Oral presentation - Peer assessment

Business and Its Environment

Production - Creating product labels with required information
Consumer Satisfaction - Meaning and importance of consumer satisfaction

By the end of the lesson, the learner should be able to:

- Include all required information on a product label
- Create complete product labels following guidelines
- Check product labels for important information before buying

- Design labels including product name, ingredients and expiry date
- Review and improve designed labels
- Present final product labels

Why is the expiry date important on a product label?

- MASTER Business Studies Learner's Book pg. 133
- Label templates
- Marking pens and materials
- MASTER Business Studies Learner's Book pg. 137
- Pictures of customer interactions
- Digital resources

- Label completion - Written assignment - Portfolio assessment

Business and Its Environment

Consumer Satisfaction - Benefits of consumer satisfaction to businesses
Consumer Satisfaction - Terms and conditions for supply of goods and services

By the end of the lesson, the learner should be able to:

- Analyse benefits of consumer satisfaction to businesses
- Explain how satisfaction leads to customer loyalty and referrals
- Recommend good businesses to friends and family

- Brainstorm importance of consumer satisfaction
- Discuss repeat purchases, positive word of mouth and loyalty
- Present on benefits of satisfied customers

How does customer satisfaction help a business grow?

- MASTER Business Studies Learner's Book pg. 139
- Case studies
- Charts on customer benefits
- MASTER Business Studies Learner's Book pg. 140
- Sample invoices and warranties
- Digital resources

- Oral presentation - Written assignment - Peer assessment

Business and Its Environment

Consumer Satisfaction - Understanding warranties, refunds and consumer rights

By the end of the lesson, the learner should be able to:

- Explain warranties, refunds and consumer responsibilities
- Analyse different terms and conditions in business transactions
- Assert consumer rights when products are faulty

- Watch video clips on terms and conditions
- Discuss warranties, refunds and limitation of liability
- Present on consumer rights and responsibilities

What should you do if a product you bought is faulty?

- MASTER Business Studies Learner's Book pg. 142
- Video clips
- Consumer rights materials

- Video analysis - Oral presentation - Written questions

Business and Its Environment

Consumer Satisfaction - Remedies for consumer satisfaction
Consumer Satisfaction - Proactive and reactive strategies for customer satisfaction

By the end of the lesson, the learner should be able to:

- Identify remedies available for consumer satisfaction
- Distinguish between proactive and reactive remedies
- Seek appropriate remedies when dissatisfied with products

- Share experiences on consumer satisfaction remedies
- Role play remedies for consumer satisfaction
- Analyse case study on Jane's laptop charger

What remedies are available when a customer is not satisfied?

- MASTER Business Studies Learner's Book pg. 143
- Case study: Jane's laptop
- Role play props
- MASTER Business Studies Learner's Book pg. 145
- Strategy charts
- Reference materials

- Role play observation - Case study analysis - Written assignment

Business and Its Environment
Government and Global Influence in Business

Consumer Satisfaction - Carrying out customer satisfaction survey
Public Finance - Meaning and components of public finance

By the end of the lesson, the learner should be able to:

- Prepare a questionnaire for customer satisfaction survey
- Carry out a simple customer satisfaction survey
- Use feedback to improve personal service to others

- Prepare questionnaire to collect data on consumer satisfaction
- Distribute and collect survey responses
- Analyse findings and present report

How do businesses find out if their customers are satisfied?

- MASTER Business Studies Learner's Book pg. 147
- Survey questionnaires
- Data analysis templates
- Master Business Studies pg. 150
- Digital resources
- Internet access

- Survey implementation - Report presentation - Written assignment

Government and Global Influence in Business

Public Finance - Importance of public finance
Public Finance - Sources of public finance
Public Finance - Meaning and importance of taxation

By the end of the lesson, the learner should be able to:

- Explain the importance of public finance in Kenya
- Describe how public finance promotes economic stability
- Connect public finance to infrastructure development in the community

- Discuss and present on the importance of public finance
- Search from the internet or relevant books for information on the importance of public finance
- Share work with other groups in class

What is the role of taxation in economic development?

- Master Business Studies pg. 151
- Digital resources
- Charts
- Master Business Studies pg. 153
- Mind maps
- Master Business Studies pg. 154
- Flash cards

- Oral questions - Written assignments

Government and Global Influence in Business

Public Finance - Principles of taxation
Public Finance - Requirements for tax compliance in Kenya
Public Finance - Tax exemption in Kenya

By the end of the lesson, the learner should be able to:

- State the principles of taxation
- Explain the characteristics of a good tax system
- Connect taxation principles to fairness in everyday transactions

- Discuss guidelines that ensure fairness, convenience and lower costs of taxation
- Use the internet or relevant books to search for information on the principles of taxation
- Share work with other groups in class

What is the role of taxation in economic development?

- Master Business Studies pg. 155
- Digital resources
- Reference books
- Master Business Studies pg. 157
- KRA posters
- iTax portal images
- Master Business Studies pg. 159

- Oral questions - Observation

Government and Global Influence in Business

Public Finance - Types of custom duties in Kenya
Public Finance - Trends and ethical issues in taxation

By the end of the lesson, the learner should be able to:

- Define custom duties
- Analyse types of custom duties in Kenya
- Connect custom duties to prices of imported goods in local shops

- Search from the internet or relevant textbooks for information on types of custom duties
- Listen to a resource person on types of custom duties, tax compliance and exemption
- Discuss findings with group members

What is the role of taxation in economic development?

- Master Business Studies pg. 161
- Digital resources
- Resource person
- Master Business Studies pg. 162
- Case study extracts

- Oral questions - Written assignments