If this scheme pleases you, click here to download.
| WK | LSN | STRAND | SUB-STRAND | LESSON LEARNING OUTCOMES | LEARNING EXPERIENCES | KEY INQUIRY QUESTIONS | LEARNING RESOURCES | ASSESSMENT METHODS | REFLECTION |
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 |
Business and Money Management
|
Business Goals - Formulating SMART short-term and long-term business goals
Business Goals - Aligning and presenting business goals |
By the end of the
lesson, the learner
should be able to:
- Distinguish between short-term and long-term business goals - Formulate SMART short-term and long-term goals for a business - Set both weekly targets and yearly ambitions using SMART criteria |
- Discuss characteristics of short-term and long-term goals - Create SMART goals for a simulated business - Demonstrate how short-term goals connect to long-term objectives |
How do short-term goals help achieve long-term business objectives?
|
- MASTER Business Studies Learner's Book pg. 27
- Goal setting worksheets - Sample business scenarios - MASTER Business Studies Learner's Book pg. 29 - Goal alignment charts - Manila papers |
- Goal formulation exercise
- Peer review
- Written questions
|
|
| 2 | 2 |
Business and Money Management
|
Budgeting in Business - Meaning of budgeting in business
Budgeting in Business - Importance of budgeting in business |
By the end of the
lesson, the learner
should be able to:
- Define the terms budget and budgeting - Explain the concept of budgeting in business context - Create simple budgets for personal weekly expenses |
- Brainstorm and present on the meaning of budgeting - Analyse Alvin's weekly budget plan - Discuss components of a basic budget |
What is a budget and why do businesses need one?
|
- MASTER Business Studies Learner's Book pg. 30
- Sample budget plans - Case study: Alvin's budget - MASTER Business Studies Learner's Book pg. 31 - Case study: James's shop - Budget templates |
- Oral questions
- Budget analysis
- Written exercises
|
|
| 2 | 3 |
Business and Money Management
|
Budgeting in Business - Types of business budgets
Budgeting in Business - Steps in preparing a business budget |
By the end of the
lesson, the learner
should be able to:
- Identify types of business budgets - Explain the purpose of operating, sales, cash and capital budgets - Relate different budget types to household financial planning |
- Use digital devices or print media to search on types of business budgets - Watch video clips on types of budgets - Discuss characteristics and uses of each budget type |
What is the difference between a cash budget and a capital budget?
|
- MASTER Business Studies Learner's Book pg. 33
- Digital devices - Video clips - MASTER Business Studies Learner's Book pg. 35 - Budget preparation guides - Sample business data |
- Video analysis
- Oral questions
- Written exercises
|
|
| 2 | 4 |
Business and Money Management
|
Budgeting in Business - Creating and presenting a business budget
|
By the end of the
lesson, the learner
should be able to:
- Prepare a simple business budget with all components - Calculate expected profit from budget estimates - Create a personal monthly budget for school expenses |
- Create a business budget using provided data - Calculate net profit from revenue and expenses - Present business budget to class for peer review |
How do you calculate the expected profit in a budget?
|
- MASTER Business Studies Learner's Book pg. 36 - Budget templates - Calculators |
- Budget preparation
- Peer review
- Oral presentation
|
|
| 3 | 1 |
Business and Money Management
|
Budgeting in Business - Monitoring and adjusting budgets
Budgeting in Business - Budgeting for emergency measures |
By the end of the
lesson, the learner
should be able to:
- Explain the importance of monitoring budget performance - Describe how to adjust budgets when circumstances change - Review and adjust personal budgets based on actual spending |
- Discuss how to track spending against budget - Analyse scenarios requiring budget adjustments - Practice making budget revisions |
Why might a business need to change its budget during the year?
|
- MASTER Business Studies Learner's Book pg. 37
- Budget tracking sheets - Case scenarios - MASTER Business Studies Learner's Book pg. 38 - Case study materials - Budget worksheets |
- Scenario analysis
- Written questions
- Group discussion
|
|
| 3 | 2 |
Business and Money Management
|
Budgeting in Business - Planning for business contingencies
Banking - Meaning and importance of banking in an economy |
By the end of the
lesson, the learner
should be able to:
- Identify potential emergencies that may affect a business - Allocate budget percentages for emergency funds - Prepare for unexpected events in personal financial planning |
- Brainstorm potential business emergencies - Discuss strategies for prioritising critical emergencies - Present on contingency planning in business budgets |
What percentage of a budget should be set aside for emergencies?
|
- MASTER Business Studies Learner's Book pg. 38
- Budget calculators - Emergency planning guides - MASTER Business Studies Learner's Book pg. 39 - Case study: Kithimani town - Bank brochures |
- Budget calculation
- Oral presentation
- Peer assessment
|
|
| 3 | 3 |
Business and Money Management
|
Banking - Types of accounts offered by banks
Banking - Ethical and unethical practices in banking |
By the end of the
lesson, the learner
should be able to:
- Identify types of accounts offered by banks - Describe features of savings, current, fixed deposit and joint accounts - Choose appropriate bank accounts for different financial needs |
- Search for information on types of accounts offered by banks - Discuss characteristics and benefits of different account types - Compare accounts using mind maps |
Which type of bank account is best for a student?
|
- MASTER Business Studies Learner's Book pg. 42
- Mind maps on account types - Bank account brochures - MASTER Business Studies Learner's Book pg. 44 - Video clips - Case study materials |
- Oral questions
- Comparison chart
- Written assignment
|
|
| 3 | 4 |
Business and Money Management
|
Banking - Trends in banking in Kenya
|
By the end of the
lesson, the learner
should be able to:
- Identify current trends in banking in Kenya - Explain mobile banking, agency banking and digital lending services - Use digital banking platforms for convenient transactions |
- Search for information on trends in banking in Kenya - Discuss mobile banking, online banking and contactless payments - Present on how technology has transformed banking |
How has mobile banking changed the way Kenyans manage their money?
|
- MASTER Business Studies Learner's Book pg. 46 - Digital devices - Internet access |
- Oral presentation
- Written questions
- Research assignment
|
|
| 4 | 1 |
Business and Money Management
|
Banking - Opening a junior savings bank account
Banking - Benefits of junior savings accounts |
By the end of the
lesson, the learner
should be able to:
- Identify documents required to open a junior savings account - Fill forms to open a junior savings bank account correctly - Start saving early to build good financial habits for the future |
- Discuss required documents and information for opening accounts - Fill in junior savings account opening forms - Explain benefits of opening a savings account |
What documents do you need to open a junior savings bank account?
|
- MASTER Business Studies Learner's Book pg. 47
- Sample account opening forms - Bank guidelines - MASTER Business Studies Learner's Book pg. 48 - Charts on benefits of saving - Testimonials from young savers |
- Form filling exercise
- Oral questions
- Practical assessment
|
|
| 4 | 2 |
Business and Its Environment
|
Types of Business Ownership - Meaning of partnership
Types of Business Ownership - Formation of partnership |
By the end of the
lesson, the learner
should be able to:
- Define the term partnership - Identify features and types of partnerships - Work collaboratively with others on group projects |
- Discuss and present on the meaning of partnership - Read case study on Sam and Wanjiku's hotel business - Search for information on types of partnerships |
What is a partnership business?
|
- MASTER Business Studies Learner's Book pg. 73
- Case study: Sam and Wanjiku's hotel - Digital resources - MASTER Business Studies Learner's Book pg. 75 - Sample partnership agreements - Internet access |
- Case study analysis
- Oral questions
- Written exercises
|
|
| 4 | 3 |
Business and Its Environment
|
Types of Business Ownership - Management of partnership
Types of Business Ownership - Sources of finance for partnership |
By the end of the
lesson, the learner
should be able to:
- Explain how partnerships are managed - Describe partner roles and decision-making processes - Share responsibilities fairly when working in teams |
- Search for information on management of partnerships - Discuss how partners share responsibilities - Present on partnership management structures |
How do partners share responsibilities in managing a business?
|
- MASTER Business Studies Learner's Book pg. 76
- Management structure charts - Reference materials - MASTER Business Studies Learner's Book pg. 77 - Finance source charts - Digital devices |
- Oral questions
- Written exercises
- Peer assessment
|
|
| 4 | 4 |
Business and Its Environment
|
Types of Business Ownership - Advantages of partnership
Types of Business Ownership - Disadvantages of partnership |
By the end of the
lesson, the learner
should be able to:
- Explain the advantages of partnership - Analyse benefits such as shared responsibility and combined skills - Value teamwork and collaboration in achieving goals |
- Brainstorm advantages of partnership - Search for information on benefits of partnership - Debate supporting partnership as a business form |
What are the benefits of starting a business with partners?
|
- MASTER Business Studies Learner's Book pg. 78
- Debate guidelines - Reference materials - MASTER Business Studies Learner's Book pg. 79 - Case studies on partnership disputes - Debate materials |
- Debate participation
- Oral questions
- Written assignment
|
|
| 5 | 1 |
Business and Its Environment
|
Types of Business Ownership - Meaning of cooperative society
|
By the end of the
lesson, the learner
should be able to:
- Define the term cooperative society - Identify features of cooperative societies - Join group activities that benefit all members |
- Read case study on Sesco village tea farmers cooperative - Discuss and present on the meaning of cooperative society - Search for information on features of cooperatives |
What is a cooperative society?
|
- MASTER Business Studies Learner's Book pg. 80 - Case study: Sesco village - Digital resources |
- Case study analysis
- Oral questions
- Written exercises
|
|
| 5 | 2 |
Business and Its Environment
|
Types of Business Ownership - Types of cooperative societies
Types of Business Ownership - Formation of cooperative societies |
By the end of the
lesson, the learner
should be able to:
- Identify types of cooperative societies in Kenya - Classify cooperatives as SACCOs, producer, consumer or housing cooperatives - Consider joining savings groups for financial benefits |
- Analyse mind map on types of cooperative societies - Search for information on different types of cooperatives - Discuss examples of each type in Kenya |
What types of cooperative societies exist in Kenya?
|
- MASTER Business Studies Learner's Book pg. 82
- Mind maps on cooperative types - Reference materials - MASTER Business Studies Learner's Book pg. 84 - Sample cooperative constitutions - Registration guidelines |
- Classification exercise
- Oral presentation
- Written assignment
|
|
| 5 | 3 |
Business and Its Environment
|
Types of Business Ownership - Management of cooperative societies
Types of Business Ownership - Sources of finance for cooperative societies |
By the end of the
lesson, the learner
should be able to:
- Explain how cooperative societies are managed - Describe the roles of management and supervisory committees - Participate actively in democratic group decision making |
- Search for information on management of cooperative societies - Discuss Annual General Meeting and committee elections - Present on democratic control in cooperatives |
How are decisions made in a cooperative society?
|
- MASTER Business Studies Learner's Book pg. 85
- Management structure charts - Digital resources - MASTER Business Studies Learner's Book pg. 86 - Finance source charts - Reference materials |
- Oral presentation
- Written questions
- Peer assessment
|
|
| 5 | 4 |
Business and Its Environment
|
Types of Business Ownership - Advantages of cooperative societies
Types of Business Ownership - Disadvantages of cooperative societies |
By the end of the
lesson, the learner
should be able to:
- Explain the advantages of cooperative societies - Analyse benefits such as limited liability and democratic control - Appreciate collective action for mutual benefit |
- Brainstorm advantages of cooperative societies - Search for information on benefits of cooperatives - Debate supporting cooperative societies |
Why do farmers often form cooperative societies?
|
- MASTER Business Studies Learner's Book pg. 87
- Debate guidelines - Charts on advantages - Case studies on cooperative challenges - Debate materials |
- Debate participation
- Oral questions
- Written exercises
|
|
| 6 | 1 |
Business and Its Environment
|
Types of Business Ownership - Role of sole proprietorship, partnerships and cooperatives in economy
|
By the end of the
lesson, the learner
should be able to:
- Explain the roles of different business ownership types in the economy - Analyse how these businesses contribute to job creation and development - Support local businesses to strengthen the community economy |
- Discuss roles of sole proprietorship, partnerships and cooperatives - Present on job creation, wealth distribution and community development - Create charts summarizing economic contributions |
How do different types of businesses help Kenya's economy grow?
|
- MASTER Business Studies Learner's Book pg. 88 - Economic contribution charts - Manila papers |
- Chart presentation
- Oral questions
- Written assignment
|
|
| 6 | 2 |
Business and Its Environment
|
Social Responsibility of Business - Need for social responsibility of a business
Social Responsibility of Business - Social responsibility activities of a business |
By the end of the
lesson, the learner
should be able to:
- Define business social responsibility - Justify the need for social responsibility of a business in society - Expect businesses to act responsibly towards the community |
- Discuss and present on the need for social responsibility - Read case study on Sweet loaf and Fresh rise bakeries - Search for information on social responsibility |
Why should businesses care about society and the environment?
|
- MASTER Business Studies Learner's Book pg. 90
- Case study: Bakeries comparison - Digital resources - MASTER Business Studies Learner's Book pg. 92 - Mind maps on CSR activities - Pictures of CSR projects |
- Case study analysis
- Oral questions
- Written exercises
|
|
| 6 | 3 |
Business and Its Environment
|
Social Responsibility of Business - How businesses support safe road use
Social Responsibility of Business - Challenges faced by businesses in social responsibility |
By the end of the
lesson, the learner
should be able to:
- Explain how businesses can support safe road use in the community - Describe business contributions to road safety awareness - Practice road safety when travelling to and from school |
- Discuss how businesses can support safe road use - Create flashcards on business road safety initiatives - Present on road safety awareness campaigns |
How can businesses help reduce road accidents in the community?
|
- MASTER Business Studies Learner's Book pg. 94
- Flashcards - Road safety materials - MASTER Business Studies Learner's Book pg. 95 - Case study materials - Digital resources |
- Flashcard presentation
- Oral questions
- Written exercises
|
|
| 6 | 4 |
Business and Its Environment
|
Social Responsibility of Business - Designing and implementing social responsibility in school
Entrepreneurship - Meaning of entrepreneurship and entrepreneurial skills |
By the end of the
lesson, the learner
should be able to:
- Design a social responsibility activity for the school - Implement a simple CSR project with classmates - Contribute positively to school and community welfare |
- Carry out survey to identify needy learners - Mobilize resources from local community - Plan and implement social responsibility activity |
How can you design a social responsibility project for your school?
|
- MASTER Business Studies Learner's Book pg. 97
- Survey questionnaires - Planning templates - MASTER Business Studies Learner's Book pg. 99 - Mind maps on entrepreneurial skills - Digital resources |
- Project planning
- Peer assessment
- Practical implementation
|
|
| 7 | 1 |
Business and Its Environment
|
Entrepreneurship - Importance of entrepreneurial skills for economic development
|
By the end of the
lesson, the learner
should be able to:
- Explain the importance of entrepreneurial skills for economic growth - Analyse how skills like financial literacy and leadership drive development - Apply problem-solving skills in daily activities |
- Search for information on importance of entrepreneurial skills - Discuss how skills contribute to job creation and innovation - Present on entrepreneurial skills and economic development |
How do entrepreneurial skills help the economy grow?
|
- MASTER Business Studies Learner's Book pg. 101 - Reference materials - Charts on economic contribution |
- Oral presentation
- Written assignment
- Group discussion
|
|
| 7 | 2 |
Business and Its Environment
|
Entrepreneurship - Types of entrepreneurs (Innovative and imitative)
Entrepreneurship - Types of entrepreneurs (Social, hustler and researcher) |
By the end of the
lesson, the learner
should be able to:
- Identify types of entrepreneurs - Distinguish between innovative and imitative entrepreneurs - Appreciate different approaches to starting businesses |
- Discuss and present on types of entrepreneurs - Search for information on innovative and imitative entrepreneurs - Analyse examples of each type |
What is the difference between innovative and imitative entrepreneurs?
|
- MASTER Business Studies Learner's Book pg. 102
- Case studies of entrepreneurs - Digital devices - MASTER Business Studies Learner's Book pg. 103 - Entrepreneur profiles - Matching worksheets |
- Case study analysis
- Oral questions
- Written exercises
|
|
| 7 | 3 |
Business and Its Environment
|
Entrepreneurship - Evaluating business ideas and opportunities
Entrepreneurship - Factors to consider when evaluating business ideas |
By the end of the
lesson, the learner
should be able to:
- Define business idea and business opportunity - Distinguish between a business idea and a viable opportunity - Evaluate personal ideas for potential business ventures |
- Read and analyse case studies on business ideas - Discuss Sarah's phone repair and Tom's tutoring businesses - Share experiences on business ideas and opportunities |
How do you know if a business idea is a good opportunity?
|
- MASTER Business Studies Learner's Book pg. 104
- Case studies: Sarah and Tom - Evaluation templates - MASTER Business Studies Learner's Book pg. 106 - Business idea evaluation sheets - Digital resources |
- Case study analysis
- Oral questions
- Written exercises
|
|
| 7 | 4 |
Business and Its Environment
|
Entrepreneurship - Importance of business incubation
Entrepreneurship - Activities at business incubation centres |
By the end of the
lesson, the learner
should be able to:
- Define business incubation and business incubator - Explain the importance of incubation for business growth - Seek mentorship and support when starting new projects |
- Search for information on business incubation - Discuss services provided by business incubators - Present on importance of incubation |
What support do business incubators provide to new entrepreneurs?
|
- MASTER Business Studies Learner's Book pg. 107
- Information on incubation centres - Digital devices - MASTER Business Studies Learner's Book pg. 108 - Virtual tour resources - Resource person |
- Oral questions
- Written exercises
- Group discussion
|
|
| 8 | 1 |
Business and Its Environment
|
Entrepreneurship - Identifying opportunities and starting a business in school
|
By the end of the
lesson, the learner
should be able to:
- Identify business opportunities within the school environment - Outline steps for starting a business - Take initiative in identifying opportunities around |
- Identify problems or needs at school that can be business opportunities - Brainstorm business ideas to solve identified problems - Evaluate ideas considering demand and resources |
What business opportunities exist in your school?
|
- MASTER Business Studies Learner's Book pg. 109 - Opportunity identification templates - School environment |
- Oral questions
- Written assignment
- Brainstorming session
|
|
| 8 | 2 |
Business and Its Environment
|
Entrepreneurship - Planning and launching a school business
Entrepreneurship - Conducting self-entrepreneurial assessment |
By the end of the
lesson, the learner
should be able to:
- Create a simple business plan for a school-based business - Launch a small business venture in school - Persevere through challenges when starting new ventures |
- Select the best business idea for school - Make a simple business plan with name, target and pricing - Launch and operate the business |
How do you create a simple business plan?
|
- MASTER Business Studies Learner's Book pg. 110
- Business plan templates - Start-up materials - MASTER Business Studies Learner's Book pg. 111 - Self-assessment worksheets - Rating scales |
- Business plan assessment
- Practical implementation
- Peer review
|
|
| 8 | 3 |
Business and Its Environment
|
Entrepreneurship - Compiling business ideas and determining suitability
Production - Meaning and importance of production in an economy |
By the end of the
lesson, the learner
should be able to:
- Compile a list of business ideas - Determine suitability of business ideas as opportunities - Make informed decisions about viable business ventures |
- Compile a list of business ideas from brainstorming - Rate each idea based on suitability factors - Choose the top business idea for further development |
How do you determine if a business idea is suitable for you?
|
- MASTER Business Studies Learner's Book pg. 112
- Business idea compilation sheets - Rating templates - MASTER Business Studies Learner's Book pg. 113 - Pictures of production processes - Charts on production importance |
- Compilation exercise
- Oral presentation
- Written assignment
|
|
| 8 | 4 |
Business and Its Environment
|
Production - Benefits of production to the economy
Production - Factors of production (Land and labour) |
By the end of the
lesson, the learner
should be able to:
- Analyse the benefits of production to the economy - Explain how production creates jobs and supports trade - Support locally produced goods to boost the economy |
- Search for information on importance of production - Discuss job creation, wealth and improved living standards - Present on production and economic development |
How does production contribute to job creation?
|
- MASTER Business Studies Learner's Book pg. 115
- Economic charts - Digital resources - MASTER Business Studies Learner's Book pg. 116 - Video clips - Pictures of land and labour |
- Oral presentation
- Written assignment
- Peer assessment
|
|
| 9 |
Midterm break |
||||||||
| 10 | 1 |
Business and Its Environment
|
Production - Factors of production (Capital and entrepreneurship)
|
By the end of the
lesson, the learner
should be able to:
- Explain capital and entrepreneurship as factors of production - Describe how all factors of production work together - Recognize the role of entrepreneurs in organizing production |
- Search for information on capital and entrepreneurship - Discuss examples of capital goods and entrepreneur roles - Present on how factors combine in production |
How do entrepreneurs organize the factors of production?
|
- MASTER Business Studies Learner's Book pg. 118 - Pictures of capital goods - Reference materials |
- Oral presentation
- Written questions
- Group discussion
|
|
| 10 | 2 |
Business and Its Environment
|
Production - Types of costs in a production unit (Fixed and variable costs)
Production - Types of costs (Total, marginal and average costs) |
By the end of the
lesson, the learner
should be able to:
- Define fixed costs and variable costs - Distinguish between fixed and variable costs in production - Identify fixed and variable costs in household expenses |
- Search for information on types of costs in production - Discuss fixed costs like rent and variable costs like raw materials - Classify costs from given scenarios |
What is the difference between fixed costs and variable costs?
|
- MASTER Business Studies Learner's Book pg. 119
- Cost classification charts - Case scenarios - MASTER Business Studies Learner's Book pg. 120 - Calculators - Cost calculation worksheets |
- Classification exercise
- Oral questions
- Written assignment
|
|
| 10 | 3 |
Business and Its Environment
|
Production - Computing types of costs in production
Production - Division of labour and specialisation |
By the end of the
lesson, the learner
should be able to:
- Compute fixed costs, variable costs and total costs - Calculate average cost per unit of production - Use cost information to make pricing decisions |
- Practice computing costs using business scenarios - Calculate costs for Sarah's bakery - Present cost calculations to class |
How do you calculate the cost of producing one item?
|
- MASTER Business Studies Learner's Book pg. 122
- Practice exercises - Calculators - MASTER Business Studies Learner's Book pg. 124 - Comparison charts - Digital resources |
- Calculation exercises
- Oral presentation
- Written assignment
|
|
| 10 | 4 |
Business and Its Environment
|
Production - Advantages and disadvantages of division of labour and specialisation
Production - Roles and responsibilities of a producer to consumer |
By the end of the
lesson, the learner
should be able to:
- Explain advantages of division of labour and specialisation - Analyse disadvantages of division of labour and specialisation - Balance specialization with learning new skills |
- Search for advantages and disadvantages of division of labour - Debate on division of labour and specialisation - Create charts showing advantages and disadvantages |
What are the benefits and drawbacks of workers specializing in one task?
|
- MASTER Business Studies Learner's Book pg. 126
- Debate guidelines - Chart materials - MASTER Business Studies Learner's Book pg. 128 - Case study: Chap Chap Posho Mill - Role play props |
- Debate participation
- Chart presentation
- Written assignment
|
|
| 11 | 1 |
Business and Its Environment
|
Production - Designing an appropriate label for a product
Production - Creating product labels with required information |
By the end of the
lesson, the learner
should be able to:
- Explain the functions of product labelling - Design an appropriate label for a product - Read product labels to make informed purchasing decisions |
- Discuss functions of labelling (identification, information, safety) - Use available resources to design a product label - Present designed labels to class |
What information should be included on a product label?
|
- MASTER Business Studies Learner's Book pg. 131
- Sample product labels - Design materials - MASTER Business Studies Learner's Book pg. 133 - Label templates - Marking pens and materials |
- Label design exercise
- Oral presentation
- Peer assessment
|
|
| 11 | 2 |
Business and Its Environment
|
Consumer Satisfaction - Meaning and importance of consumer satisfaction
|
By the end of the
lesson, the learner
should be able to:
- Define consumer satisfaction - Explain the importance of consumer satisfaction in business - Provide feedback to businesses about products and services |
- Discuss and present on the meaning of consumer satisfaction - Search for importance of consumer satisfaction - Analyse picture of satisfied customer |
Why is customer satisfaction important for a business?
|
- MASTER Business Studies Learner's Book pg. 137 - Pictures of customer interactions - Digital resources |
- Oral questions
- Written exercises
- Group discussion
|
|
| 11 | 3 |
Business and Its Environment
|
Consumer Satisfaction - Benefits of consumer satisfaction to businesses
Consumer Satisfaction - Terms and conditions for supply of goods and services |
By the end of the
lesson, the learner
should be able to:
- Analyse benefits of consumer satisfaction to businesses - Explain how satisfaction leads to customer loyalty and referrals - Recommend good businesses to friends and family |
- Brainstorm importance of consumer satisfaction - Discuss repeat purchases, positive word of mouth and loyalty - Present on benefits of satisfied customers |
How does customer satisfaction help a business grow?
|
- MASTER Business Studies Learner's Book pg. 139
- Case studies - Charts on customer benefits - MASTER Business Studies Learner's Book pg. 140 - Sample invoices and warranties - Digital resources |
- Oral presentation
- Written assignment
- Peer assessment
|
|
| 11 | 4 |
Business and Its Environment
|
Consumer Satisfaction - Understanding warranties, refunds and consumer rights
Consumer Satisfaction - Remedies for consumer satisfaction |
By the end of the
lesson, the learner
should be able to:
- Explain warranties, refunds and consumer responsibilities - Analyse different terms and conditions in business transactions - Assert consumer rights when products are faulty |
- Watch video clips on terms and conditions - Discuss warranties, refunds and limitation of liability - Present on consumer rights and responsibilities |
What should you do if a product you bought is faulty?
|
- MASTER Business Studies Learner's Book pg. 142
- Video clips - Consumer rights materials - MASTER Business Studies Learner's Book pg. 143 - Case study: Jane's laptop - Role play props |
- Video analysis
- Oral presentation
- Written questions
|
|
| 12 | 1 |
Business and Its Environment
|
Consumer Satisfaction - Proactive and reactive strategies for customer satisfaction
Consumer Satisfaction - Carrying out customer satisfaction survey |
By the end of the
lesson, the learner
should be able to:
- Explain proactive strategies for preventing customer dissatisfaction - Describe reactive strategies for solving customer problems - Communicate concerns politely when products disappoint |
- Search for information on proactive and reactive remedies - Discuss offering quality, training staff and solving issues quickly - Present on strategies for customer satisfaction |
How can businesses prevent customer complaints?
|
- MASTER Business Studies Learner's Book pg. 145
- Strategy charts - Reference materials - MASTER Business Studies Learner's Book pg. 147 - Survey questionnaires - Data analysis templates |
- Oral presentation
- Written questions
- Group discussion
|
|
| 12 | 2 |
Government and Global Influence in Business
|
Public Finance - Meaning and components of public finance
Public Finance - Importance of public finance Public Finance - Sources of public finance |
By the end of the
lesson, the learner
should be able to:
- Define the term public finance - Identify the components of public finance - Relate public finance to government services like healthcare and education |
- Brainstorm the meaning of public finance - Search from the internet or relevant textbooks for information on components of public finance - Discuss findings with group members |
What is the role of taxation in economic development?
|
- Master Business Studies pg. 150
- Digital resources - Internet access - Master Business Studies pg. 151 - Charts - Master Business Studies pg. 153 - Mind maps |
- Oral questions
- Observation
|
|
| 12 | 3 |
Government and Global Influence in Business
|
Public Finance - Meaning and importance of taxation
Public Finance - Principles of taxation Public Finance - Requirements for tax compliance in Kenya Public Finance - Tax exemption in Kenya |
By the end of the
lesson, the learner
should be able to:
- Define the term taxation - Explain the importance of taxation in Kenya - Relate taxation to public services like roads and security in the community |
- Brainstorm and present on the meaning and importance of taxation - Search from the internet or relevant textbooks for the importance of taxation - Discuss findings with classmates |
What is the role of taxation in economic development?
|
- Master Business Studies pg. 154
- Digital resources - Flash cards - Master Business Studies pg. 155 - Reference books - Master Business Studies pg. 157 - KRA posters - iTax portal images - Master Business Studies pg. 159 |
- Oral questions
- Written assignments
|
|
| 12 | 4 |
Government and Global Influence in Business
|
Public Finance - Types of custom duties in Kenya
Public Finance - Trends and ethical issues in taxation |
By the end of the
lesson, the learner
should be able to:
- Define custom duties - Analyse types of custom duties in Kenya - Connect custom duties to prices of imported goods in local shops |
- Search from the internet or relevant textbooks for information on types of custom duties - Listen to a resource person on types of custom duties, tax compliance and exemption - Discuss findings with group members |
What is the role of taxation in economic development?
|
- Master Business Studies pg. 161
- Digital resources - Resource person - Master Business Studies pg. 162 - Case study extracts |
- Oral questions
- Written assignments
|
|
Your Name Comes Here